Privacy Policy

Last updated: 06-02-2025

1. Introduction

At QueryDB.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including but not limited to:

  • Name and email address
  • Billing information
  • Company information
  • User preferences and settings

2.2 Usage Data

We automatically collect certain information when you use our service, including:

  • IP address
  • Browser type
  • Device information
  • Usage patterns and preferences

3. How We Use Your Information

We use the collected information for various purposes:

  • To provide and maintain our service
  • To notify you about changes to our service
  • To provide customer support
  • To gather analysis or valuable information to improve our service
  • To detect, prevent and address technical issues

4. Data Security

We implement appropriate security measures to protect your personal information as we are mainly usinf Firebase data storage services. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable laws and regulations. Our retention periods are determined based on:

  • The length of time needed to fulfill the purposes for which we collected the data
  • When your account was last active
  • Legal obligations under EU GDPR, local laws, and other applicable regulations
  • Any relevant statute of limitations

5.1 Specific Retention Periods

  • Account Information: Retained for the duration of your active account, and for 30 days after account deletion
  • Usage Data: Retained for 12 months from the date of collection
  • Communication Records: Retained for 24 months from the last interaction
  • Financial Transactions: Retained for 7 years as required by tax and accounting regulations

5.2 Data Deletion

When personal data is no longer necessary for the purposes for which it was collected:

  • It will be securely deleted or anonymized
  • If deletion is not immediately possible (for technical reasons or due to legal requirements), storage will be restricted and the data will be isolated from any further processing

5.3 Your Rights

Under GDPR, you have the right to:

  • Request deletion of your personal data
  • Withdraw consent where processing is based on consent
  • Object to processing of your personal data
  • Request information about the retention periods of your personal data

5.4 Extended Retention

We may retain your personal data for longer periods:

  • If required by applicable laws or regulations
  • For the establishment, exercise, or defense of legal claims
  • To protect your or another person's vital interests
  • For archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes

For specific inquiries about data retention or to exercise your rights regarding your personal data, please contact our Data Protection Officer at dpo@querydb.ai

6. Your Data Protection Rights

You have certain data protection rights, including:

  • The right to access your personal data
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability

7. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: privacy@querydb.ai